Terms and Conditions

T & C’s

  1. The owner must advise The Pet Butlers (TPB) of any medical conditions or temperament/behavioural issues pertaining to their pet prior to onboarding & handling of your animal and keep TPB updated.
  2. All pets must be up to date on vaccinations, treated for fleas, ticks and worms to the best of your ability before any services can take place.
  3. The Owner agrees that if the pet becomes ill or injured and, in the opinion of The Pet Butlers your pet requires medical attention, we are authorised to engage a veterinarian (the Owners Vet will be engaged if possible) and administer any advised treatments as directed by the experts. All costs incurred are to be paid by the pet owner. The Pet Butlers will make every effort to contact the owner in this event.

    4.  The Owner agrees to pay all costs and charges for services requested, this includes emergency veterinary costs if needed while in our care

    5.  Our pack and 1 on 1 walks take place on one of the many well-known parks and urban locations in Auckland city. The location of each walk is at The Pet Butlers discretion, destination decisions are made based upon weather, proximity and the individual/pack needs that day.

    6.  Payment for Services are prepaid and are for services that week.

    7.  Pack walk positions are on a contract basis from 2-5 days per week  and are scheduled to repeat each week for regular pack position clients.An automatic payment system is required to be set up for your regular services.Add on services may be paid directly.You may cancel at anytime. Within 24 hrs a 50% fee incurs

    8.  All dogs being transported and walked must have their own harness to safely attach to the vans restraint equipment. 

         All cats transported must be in their own crate to be secured in the van. 

    9.  The Pet Butlers operate 2 Pack walks per day matching dogs as best as possible with age/temperament/size etc and the Owner acknowledges the healthy positive benefits and the potential risks involved.

   10. The Terms & Conditions of this contract for The Pet Butlers are subject to change. It is recommended Owners familiarise themselves with the T&C’s often.